Store Policies

Pre-Order Policy

What is a pre-order?

When you place a pre-order you are reserving your spot in line for a new product that is set to hit the market soon. If an item is marked as pre-order it is not ready to ship yet so only order if you are able to wait for its arrival. At the top of each item page we will have the estimated time of arrival for that product. 

Why should I pre-order instead of just waiting for the item to come in stock?

Typically most paintball manufacturers have limited quantities available when they begin to release a new product on the market and additional restocks tend to take some time. Demand almost always exceeds the supply so by pre-ordering you are reserving your spot in line to get the newest product as quickly as possible. We fulfill all of our pre-orders first before we sell any unspoken for items in store or online so if you want to get a new item as quickly as possible you’ll want to pre-order. 

How accurate are pre-order arrival dates?

In most cases pre-order dates are very accurate but it is possible items may take longer to arrive then expected. We work closely with the manufacturers to provide the most up to date information as possible but due to unforeseen circumstances such as manufacturing issues, shipping delays and major world events we can never fully guarantee the projected arrival date. 

How do you begin fulfilling pre-orders?

Ideally pre-orders are filled exactly in the order that they were received. Certain products with different variations such as color, size, model, etc may arrive at different times based on the manufacturers production schedule so it is possible we may have to deviate. The order in which a manufacture releases different variants are beyond our control. We will always try to fulfill orders based on the date received though. 

Can I change my pre-order for a different color, size, model, etc?

You are permitted to change your order if needed but you will lose your current spot in line. The updated order will be viewed as a brand new order and your spot in line will be based on the date you changed your order. Manufacturer production is based heavily on the pre-orders they receive so by changing your order you are throwing off the production schedule and quantities. 

Can I cancel my pre-order?

You can cancel your pre-order but you will be subject to a 10% cancellation fee based on the price of the product(s) you pre-ordered. Any pre-paid shipping fees will be refunded in full. 

Modification & Interpretation

Lone Wolf Paintball reserves the right to modify or change these policies at any time if deemed necessary. We will also be solely responsible for the interpretation of any and all policies.

Shipping Policy

Typically most orders will ship the same day as long as they are placed before 3:00 PM EST. If an item is marked as a Pre-Order it will ship as soon as it becomes available. We offer free ground shipping within the United States on orders of $30 or more. Express shipping options are also available for an additional fee. Lone Wolf Paintball does everything in our power to have your items delivered as quickly as possible but we cannot be held responsible for delays caused by shipping companies once the package leaves our building.

Please keep in mind that when paying for upgraded shipping delivery times are quoted in business days (Monday-Friday) from the date the package ships (not the date it was ordered). We do not offer refunds on upgraded shipping fees due to delays caused by the carriers or the customer not calculating the transit time correctly.

International shipping is available anywhere in the world and shipping fees will be calculated with our real time rate calculator. International customers are responsible for paying any taxes, duties or import fees that may arise from their order. We will not allow a customer to return an item because they do not want to pay these fees. Due to laws in some countries and certain manufacturer rules, some products may not be able to be shipped to certain countries.

Return Policy

Lone Wolf Paintball does not offer refunds on retail purchases. If the product is defective, it will be repaired or replaced based on the manufacturer’s warranty. If an item is brand new, never used and has all of its original packaging, it can be exchanged for store credit but we will never issue a cash refund. Certain items like paintballs cannot be returned or exchanged and all sales are final. The buyer will be responsible for any return shipping charges.

Privacy Policy

The privacy and security of our customers is our top priority! Fairenuff, Inc dba Lone Wolf Paintball will only collect your personal information (Name, Address, Phone Number, E-Mail) for the purposes of completing your online order. Your information will never be shared with anyone else and we will only contact you if it's necessary for the completion of your order.

Any questions just give us a call at (586) 463-9500.